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Keyfinder mp3. These leading call center software systems will help you create a winning customer service strategy and help you provide support that turns unhappy customers into brand evangelists. Use Call Center Software to Supercharge Your Support Team. The modern customer expects great support on all channels, including live chat, email, and phone. Definition of call center: an office equipped to handle a large volume of telephone calls for an organization (such as a retailer, bank, or marketing firm) especially for taking orders or for providing customer service.

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FeaturedRemote Work for Contact Center Employees

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Due to the Corona virus, many contact centers are moving to a remote workforce. This course helps prepare your employees to work from home. It covers the advantages, challenges, and best practices for remote contact center work.

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Our e-learning courses are designed by call center experts to provide a practical and engaging learning experience. Start today.